It is my pleasure to welcome you once again to the monthly “Mayor’s Corner.”
As we say goodbye to summer and welcome the autumn weather, I would like to take this time to offer a few updates on what’s been happening here in Hamden. Over the past month, we have adopted a number of new programs designed to help our residents and improve access to Town Officials and emergency personnel.
First and foremost, I am very pleased to announce that the Hamden Police Department has adopted the “Tip-411” system. For those that don’t yet know, TIP-411 is a customized agency branded Web-based application for community alerts, social media publishing, public crime-mapping sharing, and two-way anonymous tip communications.
Essentially, this new application will allow our residents to submit vital information directly to the Hamden Police Department, while also receiving emergency alerts and updates directly to their mobile device. TIP-411 has the potential to greatly enhance the methods by which our Police Department shares vital alerts and information with our residents, while also strengthening Hamden’s ability to receive tips and helpful information from our own community members. I am greatly looking forward to working with Police Chief Wydra to ensure this program is utilized efficiently and effectively over the coming months.
In addition to the TIP-411 application, I am very excited to announce that staff training for the newly adopted SeeClickFix application is now underway. (www.seeclickfix.com) The Mayor’s Office, Planning & Zoning, and Engineering departments have all begun “Issues Management” training inside the program, with Public Works and other key staff members scheduled to receive training in the coming weeks.
SeeClickFix is a new application which will allow residents to report issues such as blight, potholes, damaged sidewalks, downed trees, trash and recycling issues, and more directly to the relevant Town Department just by the push of a button. The application can be downloaded to any smart-device, and can also be used on a regular desktop computer. Residents will be able to pin-point the location of a specific issue on a virtual map of Hamden, submit the issue to the relevant department, and view whether or not that specific issue has been received and acknowledged by the Town. In addition, residents who submit issues will be notified via the SeeClickFix system as to how their specific issue is being handled by the Town, and if additional action or dialogue is required for a positive resolution.
I am very hopeful that the advent of the TIP-411 and SeeClickFix applications will provide enhanced and more transparent methods for communicating directly with Town emergency personnel and department staff. One of the primary goals of my administration has been to open the doors of local government to all residents, and ensure that specific needs are addressed and properly resolved. I am confident these two new applications will assist in this effort, and I greatly look forward to the many positive results each program will yield for our residents in the months ahead.
I encourage all readers to visit www.hamden.com for more information about each application, and to keep checking your local newspapers and media outlets for information on specific launch dates for each program. Thank you all, and enjoy the last few days of summer!